Track Your Order
How can I track my order?
To track your order, simply fill in the bar with your tracking number, order number, or the email used during checkout. This will allow you to see the current status of your shipment.
What does my tracking status mean?
Your tracking status provides updates on your package’s journey. Common statuses include:
Pending: Your order is being processed.
Shipped: Your order has been dispatched and is on its way.
In Transit: Your package is currently being transported to your delivery address.
Out for Delivery: Your package is on the delivery vehicle and will arrive soon.
Delivered: Your package has been successfully delivered.
Can I cancel my order after it has been placed?
You can cancel your order within 12 hours of placing it. Please contact our customer service team to initiate the cancellation process.
Why is my order still showing as "Pending"?
An order may show as "Pending" if it is still being processed, or if there was a delay in processing due to high demand or payment verification. Please check back later for updates. You can also Contact Us directly by filling the contact form below!
What should I do if my tracking information hasn’t updated?
If your tracking information hasn’t updated in a few days, please be patient, as it can take time for carriers to update their systems. If you’re concerned, feel free to reach out to our customer service for assistance.
What if I received the wrong item?
If you received the wrong item, please contact our customer service team within 5days of receiving your order. We’ll guide you through the return process and ensure you receive the correct item.
What if my package is lost or damaged?
If your package is lost or damaged, We’ll assist you in resolving the issue and may provide a replacement or refund if necessary.
Are there any hidden fees for international shipping?
Some international orders may incur additional customs fees or taxes based on the destination country. We recommend checking with your local customs office for more information.
What should I do if I entered the wrong shipping information?
If you realize that you’ve entered the wrong shipping information, please contact our customer service team as soon as possible. We can assist you if the order hasn’t shipped yet.
Can I pick up my order instead of having it shipped?
At this time, we do not offer local pickup options. All orders will be shipped to the address provided at checkout.
Will my order be shipped in one package or multiple packages?
Depending on the items ordered and their availability, your order may be shipped in one package or multiple packages. You will receive tracking information for each shipment.